During the period of trading affected by Covid 19 and until further notice, all deliveries sent to UK based customers are free of charge. Recorded Delivery will be made by Royal Mail on a 1st Class signed for basis.
We hope that you are delighted with your online mail order purchase from us. However, if you need to make a return for any reason we will be happy to help.
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 14 days (from receipt of goods) in their original condition. After this we reserve the right to accept a refund or exchange.
Before returning your items to us, please check:
The item (s) for return is unworn, in re saleable condition, complete with all swing tags & any orginal packaging
You have included your original receipt, with your preference for exchange or a refund.
If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us a quick email at email@example.com or call on 0330 223 5589 so we can put the replacement item aside for you.
How To Return Your Item(s) – UK Customers
Please post all returns to:
The Old Bake House
We recommend that you insure the parcel to the value of the item(s) you’re returning. We also recommend that you use a recorded delivery so that you can track your parcel online.
If you wish to cancel your order:
Notify us by email: firstname.lastname@example.org or call us on 0330 223 5589 before we have dispatched the goods to you.
This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.